Performance Audits

Transformational strategies through ‘Service Line Analysis’ (SLA) of various departments and services leads to optimization of patient care, quality standards, revenues, and profitability.

The assessment encompasses a detailed study of:-

1. Infrastructure
2. Medical technology ...Read More
3. Human Resources and management categorization
4. IT systems
5. Departmental functioning, processes, and SOPs
6. Quality Management Systems
7. Financial outcomes/contribution to the hospital's revenue and expenditure

The analysis culminates into an advisory on:

1. Optimal utilization of facilities
2. Maximization of medical technology usage ...Read More
3. Moveable and immoveable assets lifecycle management through maintenance policies, protocols, and schedules
4. Optimization of human resource and staff training programs
5. Departmental processes re-engineering
6. Quality Management Standards
7. Tariff rationalization through a combination of benchmarking and costing of services
8. Rationalization of financial resources
9. Turn around solutions

This advisory results in the seamless operation of the healthcare facility leading to optimal patient care and satisfaction.

Some of our major SLA activities:

1. Infrastructure

1. Review the facilities and their adequacy room-wise as; room proximities and stacking plan across the entire building ...Read More
2. Advice on changes wherever possible
3. Recommend optimal utilization of space
4. Advice on creation of additional spaces for existing/new services based on their productivity

2. Medical Equipment Planning, Procurement Assistance & Maintenance Advisory

1. Assess the adequacy of the medical technology for the type and level of services offered ...Read More
2. Provide a comprehensive list with a budget for assets that need to be upgraded/replaced
3. Assess the adequacy of the medical technology for the type and level of services offered
4. Provide a comprehensive list with budget for assets that need to be upgraded/replaced
5. Prepare draft bid documents inviting vendor offers
6. Review vendor offers and perform a techno-commercial comparison
7. Review the products, if required, by seeing their installations at some major hospitals in India / elsewhere where the vendor can arrange for product demonstration
8. Report on short-listed and recommend vendors based on prescribed parameters with ratings
9. Assist client in vendor negotiations and finalization of vendor contract terms
10. Oversee tracking, installation and commissioning of major assets
11. Oversee and monitor training of staff on major equipment operations (training conducted by equipment vendors)
12. Advise on device lifecycle management
13. Assist with finalising AMC/CMC contracts with vendors

3. Manpower Audit & Training

1. Gauge the adequacy of the numbers, qualifications, training and performance of staff across all categories ...Read More
2. Review and redesign the organogram and rationalise salary structures of the staff
3. Organise training on:
   • Medical equipment usage & maintenance
   • Processes
   • Quality management
   • Upskilling courses (BLS, ACLS etc.)
   • Soft skills

4. Designing Operations Manual

1. Create specific policy documents and standard operating procedure (SOP) manuals for each department based on the management goals of the hospital/healthcare facility as well as NABH guidelines ...Read More
2. Align critical staff members in each department to the processes defined in these documents

5. Costing of Services/Tariff Rationalization

1. Study and analyse costs associated with the type of activity/service/department being audited ...Read More
2. Prepare reports on the costing of major services
3. Benchmark with major tariff structures of major hospitals/healthcare facilities in the neighborhood (this is subject to availability of data)
4. Recommend tariff structures based on our assessments

6. Quality Management Systems (as per accreditation norms)

1. Developing Quality Management Systems for operational efficiency, facilitating accreditation (NABH / JCI) of the hospital ...Read More
2. Institutional Policy Development
3. Prepare Standard Operating Procedures (SOPs) for various departments / services
4. Address requirements across all parameters and assistance with obtaining the quality certification
5. Facilitate external audit and address any NCs (non- compliances) till final acceptance

7. Marketing strategies

1. Analyze the visibility of the hospital based on management goals ...Read More
2. Advice on hospital brand development
3. Develop online and offline marketing strategies
4. Oversee these strategies to ensure results and to modify ineffective activities